Refund policy
Return & Refund Policy
Last Updated: 6 sept 2026
At homebuzz, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this Policy, we’re here to help.
Please read the following policy carefully before requesting a return, exchange, or refund.
1. Return Eligibility
You may request a return within 7days of receiving your order if the product:
- Is damaged or defective
- Is different from the product you ordered
- Is missing essential parts or accessories
- Does not match the product description in a material way
- Qualifies for return under our applicable return terms
For eligible change-of-mind returns, if offered, the product must generally be unused, in its original condition, and returned with its original packaging, accessories, and proof of purchase.
Some products may have different return conditions due to their nature.
2. Return Timeframe
Return requests must be submitted within 7days of delivery.
To request a return, contact us at:
Email: ksingh81605@gmail.com
Please include:
- Order number
- Name used for the order
- Reason for the return
- Photos or videos showing the issue, where applicable
- Any other information reasonably requested by our support team
We may not be able to approve requests submitted after the applicable return period, except where required by applicable law.
3. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, or incorrect, contact us at [EMAIL ADDRESS] as soon as reasonably possible and preferably within [X DAYS].
We may ask you to provide clear photographs or videos of the product and packaging so that we can investigate the issue with our fulfillment or delivery partners.
Depending on the circumstances and applicable law, we may offer:
- A replacement
- An exchange
- A repair, where appropriate
- A refund
- Another appropriate remedy
We will not require you to bear return costs for products that are confirmed to be damaged, defective, or incorrectly supplied where applicable law requires otherwise.
4. Change-of-Mind Returns
[CHOOSE ONE AND DELETE THE OTHER]
Option A — Change-of-Mind Returns Available
If you simply change your mind about a purchase, you may request a return within [X DAYS], provided the product meets our return conditions.
Return shipping costs for change-of-mind returns will be paid by [CUSTOMER/STORE], unless otherwise stated.
Any applicable deductions will be communicated before the refund is processed.
Option B — Change-of-Mind Returns Not Available
We do not generally accept returns solely because you have changed your mind.
However, this does not affect your rights regarding products that are defective, damaged, incorrect, or otherwise covered by applicable consumer-protection laws.
5. Non-Returnable Items
The following items may not be eligible for return unless they are damaged, defective, incorrectly supplied, or otherwise covered by applicable law:
- Personalized or customized products
- Products made specifically to your requirements
- Items that cannot reasonably be resold for hygiene or safety reasons once opened or used
- Perishable products
- Gift cards or digital products, where applicable
- Products marked as final sale or non-returnable before purchase
Non-returnable products: [LIST SPECIFIC PRODUCTS, IF ANY]
Nothing in this section removes any mandatory rights or remedies available to consumers under applicable law.
6. Return Shipping Costs
Damaged, Defective, or Incorrect Items
If we confirm that an item is damaged, defective, or incorrectly supplied, [STORE NAME] will [PROVIDE A PREPAID RETURN LABEL/REIMBURSE REASONABLE RETURN SHIPPING COSTS/ARRANGE THE RETURN], where applicable.
Change-of-Mind Returns
For eligible change-of-mind returns, the return shipping cost will be paid by [CUSTOMER/STORE].
Any applicable shipping charges or deductions will be clearly communicated to you.
7. Return Inspection
After we receive the returned product, it may be inspected to confirm that it meets the applicable return conditions.
If a return is not eligible, we will explain the reason and, where appropriate, provide information about the next steps.
We will not reject a valid consumer claim merely because the product does not meet an optional condition that is inconsistent with applicable law.
8. Refund Process
Once your return is approved, we will initiate the applicable refund.
Refunds will generally be issued to the original payment method used for the purchase, unless another method is agreed upon or required by applicable law.
Refund processing time: [REFUND PROCESSING TIME]
After we initiate the refund, your bank or payment provider may require additional time to make the funds available in your account.
For Cash on Delivery orders, refunds will be made through [BANK TRANSFER/UPI/OTHER METHOD] after the necessary information has been provided and verified.
9. Exchanges and Replacements
Where available, we may offer an exchange or replacement for eligible products.
Exchange availability depends on product availability and other applicable conditions.
If the requested replacement is unavailable, we may offer an appropriate alternative or refund, subject to applicable law and the circumstances of the order.
10. Order Cancellation
If you want to cancel an order, contact us as soon as possible at [EMAIL ADDRESS].
We will make reasonable efforts to accommodate cancellation requests before the order is processed or shipped.
Once an order has been shipped, cancellation may no longer be possible, and you may need to follow the applicable return procedure.
Any cancellation rights required by applicable law will continue to apply.
11. Refunds for Undelivered or Returned Orders
If an order is returned to us because it could not be delivered, we will review the circumstances before processing any applicable refund.
Where the failed delivery resulted from an incorrect or incomplete address provided by the customer, [RETURN SHIPPING/RESHIPMENT CHARGES POLICY] may apply, subject to applicable law.
12. Contact Us
For returns, exchanges, replacements, or refunds, contact us:
Homebuzz
Email: [EMAIL ADDRESS]
Phone: 8989172095
Business Address: [BUSINESS ADDRESS]
Customer Support Hours: [SUPPORT HOURS]
Please include your order number in your message so we can assist you more quickly.
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Our Commitment
We aim to handle every return and refund request fairly and transparently. If something goes wrong with your order, please contact us first—we'll do our best to find a reasonable solution.
Thank you for shopping with [STORE NAME].